Usage Policy

Permitted Use

You may use the website, forms, and live chat to learn about KEEN SYSTEMS PVT LTD, request information, submit genuine business inquiries, discuss projects, request support, and communicate with our team.

All use must be lawful, respectful, accurate, and connected to a genuine business, support, partnership, or project purpose.

• Browse company information and service details.
• Submit contact forms, quote requests, and support messages.
• Start live chat using accurate name, email, and phone details.
• Share project information where you are authorized to do so.

Prohibited Use

You must not use our website, chat, forms, systems, or services in a way that harms users, violates law, disrupts operations, abuses infrastructure, or infringes third-party rights.

We may block, delete, refuse, suspend, or escalate activity that appears harmful, unlawful, abusive, misleading, or inconsistent with this policy.

• Spam, phishing, impersonation, fraud, scams, fake inquiries, or misleading submissions.
• Malware, ransomware, malicious scripts, bot abuse, credential theft, unauthorized access, or data exfiltration.
• Harassment, threats, hate speech, intimidation, discrimination, or abusive communication.
• Unapproved scraping, load testing, vulnerability scanning, penetration testing, automation, or security probing.
• Attempts to bypass authentication, rate limits, access controls, monitoring, billing, licensing, or service restrictions.
• Submission of illegal, infringing, defamatory, confidential third-party, or unauthorized data.

Live Chat and Contact Form Rules

Live chat and contact forms are intended for genuine business inquiries, support discussions, and service communication. Before live chat starts, users must provide accurate name, email, phone number, and agreement to our Terms and Privacy Policy.

Our team may close, archive, or refuse chat sessions that are incomplete, abusive, irrelevant, unsafe, or inconsistent with this policy.

• Use your real contact details or authorized company contact details.
• Do not submit passwords, secret keys, card details, private keys, or high-risk information unless our team provides an appropriate secure method.
• Do not repeatedly submit the same request, flood forms, or use automated chat abuse.

Security Testing and Technical Requests

Security testing, integrations, automation, scraping, data migration, AI processing, IoT connectivity, and system administration tasks must be authorized by the relevant system owner.

We do not accept requests intended to compromise systems, bypass authorization, steal data, spread malware, evade detection, or violate third-party terms.

• Provide written permission for systems you ask us to test, connect, migrate, or automate.
• Define the approved scope before any security, data, or infrastructure work begins.
• Do not request work on accounts, domains, databases, APIs, or systems you do not own or control.

Client Data and System Access

Clients should share only the data, credentials, and access needed for the agreed work. Sensitive information should be shared through suitable secure channels and limited to authorized personnel.

Clients remain responsible for internal approvals, user permissions, backups, legal permissions, and third-party platform compliance unless a written agreement states otherwise.

• Use least-privilege access wherever possible.
• Rotate or revoke credentials when access is no longer needed.
• Do not provide personal, financial, health, government, or sensitive third-party data unless it is necessary and authorized.

Third-Party Platforms

Projects may involve hosting providers, cloud services, domain registrars, SMS providers, payment gateways, email platforms, APIs, open-source packages, AI services, analytics tools, and other third-party systems.

You must comply with the terms, policies, licensing rules, usage limits, and data responsibilities of those third-party providers.

Monitoring and Enforcement

We may monitor website, form, live chat, admin, and support activity to prevent abuse, troubleshoot issues, secure infrastructure, protect clients, and maintain service reliability.

If this policy is violated, we may take action without prior notice where necessary to protect our business, clients, systems, team, or third parties.

• Refuse or close a request, chat session, or support ticket.
• Block abusive traffic, IP addresses, domains, accounts, or automated systems.
• Suspend access to services or admin functions.
• Preserve records and report serious incidents to appropriate parties where required.

Reporting Abuse or Security Concerns

If you believe our website, services, forms, live chat, or a KEEN SYSTEMS PVT LTD project environment is being misused, contact us promptly with clear details.

Reports should include affected URLs, timestamps, screenshots where safe, technical indicators, and a short explanation of the concern.

• Email: info@keensystems.lk
• Phone: +94 71 249 4975