Terms and Conditions

Acceptance of Terms

By accessing this website, submitting a form, starting live chat, requesting a quotation, or communicating with KEEN SYSTEMS PVT LTD for services, you agree to these Terms and Conditions together with our Privacy Policy, Usage Policy, and Code of Conduct.

If you act for a company, organization, or another person, you confirm that you have authority to communicate, submit information, and request services on their behalf.

• Do not use this website if you do not agree with these terms.
• Additional written project terms may apply to specific work.
• The person submitting a request is responsible for the accuracy of the information provided.

About Our Services

KEEN SYSTEMS PVT LTD provides technology services including custom software development, web and mobile applications, cloud and DevOps automation, database solutions, systems integration, IoT engineering, AI/ML implementation, cybersecurity support, and ongoing maintenance.

Website content is provided for general business information. It does not guarantee availability, pricing, timelines, performance, suitability, or any specific project outcome unless confirmed in writing.

• Custom software and application engineering.
• Cloud infrastructure, DevOps, deployments, monitoring, and automation.
• API integrations, enterprise workflows, IoT platforms, AI/ML features, and support services.
• Consulting, maintenance, troubleshooting, and technical advisory work.

Quotations, Proposals, and Project Scope

Any quotation, estimate, proposal, or timeline is based on the information available at the time it is prepared. If requirements change or new risks are discovered, scope, cost, and timeline may need to be revised.

A project becomes binding only when both parties accept the relevant written proposal, invoice, purchase order, contract, statement of work, or approved communication.

• Scope should define deliverables, assumptions, exclusions, milestones, and responsibilities.
• Change requests may affect cost, delivery dates, support requirements, and technical design.
• Urgent work, after-hours support, third-party costs, and additional integrations may require separate approval.

Client Responsibilities

Clients must provide accurate requirements, timely feedback, approvals, access credentials, data, licenses, brand assets, content, and other materials required to complete the agreed work.

Clients are responsible for confirming that they have the right to share systems, data, source code, content, credentials, API keys, and third-party platform access with KEEN SYSTEMS PVT LTD.

• Keep backups of business-critical systems and data unless a written agreement assigns backup responsibility to us.
• Review deliverables, test workflows, and report issues within the agreed review period.
• Maintain third-party accounts, subscriptions, domains, hosting, cloud usage, payment methods, and licenses unless otherwise agreed.
• Do not provide unlawful, misleading, harmful, infringing, confidential third-party, or unauthorized materials.

Payment and Commercial Terms

Prices, deposits, payment milestones, recurring fees, taxes, currency, refund terms, suspension rights, and late-payment rules will be stated in the relevant quotation, invoice, proposal, or contract.

Unless otherwise agreed in writing, third-party costs such as hosting, domains, cloud usage, SMS, email services, payment gateways, APIs, software licenses, and premium plugins are the client's responsibility.

• Work may be paused where required approvals, access, content, or payments are delayed.
• Recurring support or maintenance services may be suspended if invoices remain unpaid.
• Any refund, cancellation, or early termination request will be assessed according to the applicable written agreement.

Intellectual Property and Deliverables

Unless a written agreement states otherwise, KEEN SYSTEMS PVT LTD retains ownership of our pre-existing tools, frameworks, templates, internal libraries, reusable components, methods, know-how, documentation patterns, and general technical knowledge.

Client-specific deliverables, source code ownership, licensing rights, usage rights, handover requirements, and restrictions should be defined in the relevant written project agreement.

• Open-source packages remain subject to their own licenses.
• Third-party platforms, icons, fonts, media, APIs, and services remain owned by their respective owners.
• Client-provided content remains the responsibility of the client.
• Portfolio use, case studies, and public references require appropriate approval where sensitive project details are involved.

Support, Security, and System Access

When you request technical support, you authorize our team to access systems, source code, databases, cloud accounts, configuration, logs, or data reasonably required to diagnose, secure, maintain, or resolve the requested issue.

Clients remain responsible for account permissions, internal approvals, regulatory obligations, data classification, user management, and business continuity decisions relating to their own systems.

• Share credentials only through appropriate secure channels.
• Remove or rotate access when a support task or project is complete where appropriate.
• Notify us promptly if you believe an account, credential, server, database, website, or integration has been compromised.

Website Availability and Content Accuracy

We aim to keep this website accurate and available, but we do not guarantee uninterrupted access, error-free operation, or that every item of content is always current.

We may update, suspend, remove, redesign, or restrict any part of the website at any time for maintenance, security, business, or operational reasons.

Confidentiality

Both parties should handle non-public business, technical, financial, account, and project information with reasonable care. Confidential information should be used only for the purpose for which it was provided.

Confidentiality duties do not apply to information that is publicly available, independently developed, already known without restriction, or required to be disclosed by law.

Limitation of Liability

To the maximum extent permitted by applicable law, KEEN SYSTEMS PVT LTD is not liable for indirect, incidental, special, consequential, punitive, loss-of-profit, loss-of-revenue, loss-of-data, loss-of-goodwill, or business interruption damages arising from website use, communications, or services.

Unless a signed agreement states otherwise, any liability connected to a paid service is limited to the amount paid to KEEN SYSTEMS PVT LTD for the specific service during the three months before the claim arose.

Governing Law, Disputes, and Updates

These website terms are intended to operate under the laws of Sri Lanka. If a dispute arises, both parties should first try to resolve it through practical, good-faith discussion before escalating further.

We may update these Terms and Conditions from time to time. The version published on this page applies from the updated date shown above.

• Questions about these terms can be sent to info@keensystems.lk.
• Separate signed agreements may include their own dispute resolution process.